Statement of Principles: 
Health Care Consumers Need Quality Standards 

Consumers want and need choices in health care. Standards should define how those choices are presented and guarantee an unbiased, factual basis of comparison. Standards are also needed to ascertain how quality will be monitored and complaints handled.

Choice and Consumer Information:

In order to make wise decisions, Americans need good information. Every consumer should have:

Quality Assurance:

High quality health care does not just happen. Systems are needed to:

Consumer Protection:

Health care consumers have basic rights that must be protected. Therefore:

Public Accountability:

Systems for consumer information, quality assurance, and consumer protection must be accountable to the public. Programs should:


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